FAQ

Ring legacy is committed to providing the highest level of customer service and strive to respond to every customer inquiry within 24 hours! Our team is here for you Monday thru Friday (except holidays). For any special requests, you can text +1.714.988-7070 or email us at support@ringlegacy.com from 9:30 AM to 5 PM PST and we will be more than happy to help.

Lab-grown diamonds are real diamonds, just like those found in the earth. They are man-made and created in a laboratory by replicating the natural process of a diamond’s formation. Lab-grown diamonds can be found in similar shapes as naturally mined diamonds, such as round, cushion, emerald, marquise and more, but they’re a little bit easier on your wallet!

Yes! Most Ring Setting designs allows you to choose:

• Center stone shape & size

• Metal type (platinum, white gold, yellow gold, or rose gold)

• Ring size

All pieces are crafted to order within set design tolerances to ensure the perfect fit and finish.

Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology. They have the same chemical, physical, and optical properties as mined diamonds but are generally more affordable and sustainably produced.

Yes. All loose diamonds listed in our diamond search are certified by leading labs such as IGI, GIA, or GCAL. You can filter stones by grading lab in our search tool. Smaller accent diamonds are too small for certification but are carefully selected and verified by our in-house gemologists.

It’s best to know your correct ring size before purchase, since many designs are made-to-order and resizing options can be limited. We can provide a complimentary ring sizer—please contact customer support to request one before placing your order.

We accept major credit cards and offer payment plan options at checkout on eligible products.

If you need to change or cancel an order, please email us at support@ringlegacy.com. We will try to accommodate order changes before shipping confirmation. Some products, however, cannot be canceled or changed—be sure to check the product details page for final sale items. Please note:

• Some changes may cause a shipping delay.

• If your order has already shipped, you may request a return once received (if eligible under our return window).

• Returns are only allowed for items that are not final sale and fall within the stated return period.

We provide secure, insured shipping on all orders. Basic returns and exchanges are available within our policy guidelines. For full details, please review our Shipping & Returns Policy

Yes, certain diamond orders go through phone verification before they are processed. Because engagement rings and wedding bands are custom made-to-order, we will verify order details with you by phone call, text message, or email.

⚠️ Important: Once your order has been phone-verified, it will move to manufacturing and cannot be canceled. Please ensure all details (ring size, diamond selection, and metal choice) are correct before confirming.

Unfortunately, we currently only ship within the United States. However, if you are outside the U.S. and would like to place an order, you can have it shipped to someone within the U.S. who can then forward it to you internationally. We hope to offer international shipping soon!